Returns & Refunds

Returns & Refunds

If an item arrives damaged, incorrect, or with a problem, contact VILORA BEAUTY promptly with your order details and clear photos where relevant.

For hygiene and safety reasons, opened or used beauty, skincare, fragrance, and personal-care products may not be eligible for return unless required by applicable law or the item is faulty or incorrect.

Any approved return must follow the instructions provided by our support team. Refunds or other resolutions will be assessed case by case and handled in accordance with applicable law and the original payment method or agreed arrangement.

Please contact us before sending any item back. This policy does not limit rights that cannot be excluded under applicable law.